Unresponsive Panel Beaters and Lack of Assistance from Discovery Insure

I can not explain the frustration and dissatisfaction with the service I have received from both Discovery Insure and its approved service provider Riverside Autobody .

Discovery's service provider has been uncooperative and evasive, repeatedly giving me the runaround during the repair process. I have struggled to obtain accurate updates on my vehicle's progress, and the lack of transparency has been extremely disappointing.

Moreover, I have sought assistance from Discovery Insure regarding this matter but have been met with an unhelpful response. As your panel beaters are part of your service network, I believe it is your responsibility to ensure that your clients receive proper support and communication.

In particular, I have been promised a callback from the Discovery Specialist department and the manager named Maureen. However, despite waiting for an extended period, I have yet to receive any form of communication from her or any other representative.

My vehicle is still be repaired from Mid March.