Unresponsive Insurance Claims Department

We reported our slate roof being wind-damaged last November 2023 and they asked us to get quotations. We gave them 2 quotes one from JBC and the other from Peche. We live on Plot 20, Elandsdrift, Road, Muldersdrift.

The claims department has not called to confirm whether any of the quotes are acceptable or not. I called the call center and they told me what the claims department instructed them to do which was to have me ask Peche to itemize their quote.

My response I left Discovery Insurance and am with a rival insurer. The discovery claims department is nonresponsive to my claim. My premium with Discovery amounted to R8,500 monthly and I believe in law they should be responding to this year-long claim and fixing the roof.