unresponsive claims department

On the 17th of September I logged a claim for a broken window in my vehicle canopy. Later the same day I got contacted by a service provider for a window replacement. From here it went wrong. The service provider was not aware that it was a canopy window and promptly informed me that they would have to replace all windows in the canopy since this was \company policy". This without even knowing the brand of the canopy.<br> I rejected this and got a quote from the canopy supplier.<br> After a week of daily calls to Discovery I got was told it was approved. After another week of call I got the form to fill out from Discovery. It has now been another week with daily calls and I am still waiting to see the money.<br> At no point what so ever did I get any feedback from Discovery. It was a one way communication all the way.<br> Staff do not return calls. Staff do not reply to emails.<br> Probably one of the worst customer service experiences I have ever had."""