Unresolved problem with Discovery rewards points for two months

Negative stars if possible for Discovery app and customer service

Extremely disappointed with multiple things about Discovery. I wish I could give negative stars. 1) Very very poor customer service when I encountered a problem with my Discovery Vitality Drive points not reflecting from Oct 2019. I called Discovery, and was redirected to email insuremaintence at Discovery. I have emailed them over a dozen times in the past two months, and every time, I get an auto response and a new reference number. When someone responds (it is usually a new person each time), they ask redundant questions which my previous emails already answer. It feels like I am going in circles. 2) My Discovery Vitality points (car insurance) that I originally had from September were reset to zero for an unknown reason, and the rewards I should have been earning for the past two months don't show up in my app. Why am I paying for Discovery Vitality if I am not getting any rewards and customer service cannot help me? 3) My husband's account (linked to mine) shows rewards successfully, but an error message always shows when he tries to redeem them.