Unresolved Claim and disgusting communication skills

Absolutely the worst communicating Insurance I have ever come across.

We put in a claim and they gave us assessor 25 Kms and more to take the car to. I called in and the consultant advised me that he will make note to find a assessor near my residence.

We happened to get an assessor near my place of residence and upon assessing the vehicle he advised that he would tell the insurance about an approved panel beater close to us and him.

The panel beater then called to make arrangement and guess what it was a panel beater 25kms from me and with no option of bringing me home as I am out of there radius. Bare in mind I thought I was speaking to someone in the West they didn't advise where they are based.

How the hell am I suppose to take my car to the furthest place to get fixed it suppose to convince me not inconvenience me. Now we a stuck with the approved panel beaters having the parts and wanting to know who is responsible for paying. Emailed our claims handler to ask her to ball us or the panel beater and guess what no response as per normal with Discovery Insure.😡

The communication at discovery is absolutely disgusting we had to chase them around for a policy update for 3 months. They rope you in with profile manager and then change it without any communication everything you do you have to call them they never get back to you Via email or phone. I would not recommend this insurance they are all bark and no bite most terrible communicating insurance, one that I would definitely be doing away with soon as even their complaints division and managers are terrible at getting back to you.