GvdM
Gideon van der Merwe
1 reviews | Active since Oct 2018
27 Sept 2023, 08:20
Unresolved claim ***
They broke into my house in 16 August, and I launched a claim to Discovery Insure. The claim was poorly handled by Mvelo Shibase and was handed over to Management. After about a week, the case was handed over to Reabetswe Mabidikana by management, and since then, I have not received any feedback from Discovery. I managed to call her twice just to get an unclear answer, and she couldn't answer me. I emailed her several times, and none of my emails were responded to. It's now 7 weeks after the burglary, with no answer from Discovery. They claim that a claim will be solved in 48 hours.
Helpful (0)
Replies (1)0
Replies (1)GvdM
Gideon van der Merwe's updateReviewer Update
27 Sept 2023, 11:28Good day.
Somebody called me after my complaint and I thank you for that. I explained my situation and he promised to send me an email immediately so that I can send him some evidence of ownership. Although proof of ownership was sent and has been accepted.
He confirmed my e-mail address but did not send or follow up at all. You can't speak to anybody that can help. Don't know what to do.
Somebody called me after my complaint and I thank you for that. I explained my situation and he promised to send me an email immediately so that I can send him some evidence of ownership. Although proof of ownership was sent and has been accepted.
He confirmed my e-mail address but did not send or follow up at all. You can't speak to anybody that can help. Don't know what to do.
GvdM
Gideon van der Merwe's update27 Sept 2023, 11:28
Reviewer Update
Good day.
Somebody called me after my complaint and I thank you for that. I explained my situation and he promised to send me an email immediately so that I can send him some evidence of ownership. Although proof of ownership was sent and has been accepted.
He confirmed my e-mail address but did not send or follow up at all. You can't speak to anybody that can help. Don't know what to do.
Somebody called me after my complaint and I thank you for that. I explained my situation and he promised to send me an email immediately so that I can send him some evidence of ownership. Although proof of ownership was sent and has been accepted.
He confirmed my e-mail address but did not send or follow up at all. You can't speak to anybody that can help. Don't know what to do.