CW
Craig W
1 reviews | Active since Aug 2020
24 Apr 2026, 09:45
Unreliable Discovery Insure
Submitted a claim for a vehicle repair. Discovery's appointed panelbeater lost one of the vehicle parts causing a 14 week delay in the repair. Discovery has taken no accountability and makes no effort to accommodate clients with another vehicle to use. When chasing Discovery for feedback there is no one available and no response from them.
14 weeks with no car because of Discovery's inefficiency and lack of care for their clients.
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
24 Apr 2026, 09:52Good day,
Thank you for bringing this matter to our attention.
We sincerely apologise for the experience you have encountered regarding your vehicle repair and the delays caused. We understand the frustration and inconvenience of being without your vehicle for such an extended period, especially due to the loss of a part by the appointed panelbeater.
Please be assured that this matter is being escalated, and one of our agents will be in contact with you to discuss your claim and provide further assistance.
Thank you for your patience and understanding
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
We sincerely apologise for the experience you have encountered regarding your vehicle repair and the delays caused. We understand the frustration and inconvenience of being without your vehicle for such an extended period, especially due to the loss of a part by the appointed panelbeater.
Please be assured that this matter is being escalated, and one of our agents will be in contact with you to discuss your claim and provide further assistance.
Thank you for your patience and understanding
Regards
Discovery Insure
Discovery Insure's reply24 Apr 2026, 09:52
Official
Good day,
Thank you for bringing this matter to our attention.
We sincerely apologise for the experience you have encountered regarding your vehicle repair and the delays caused. We understand the frustration and inconvenience of being without your vehicle for such an extended period, especially due to the loss of a part by the appointed panelbeater.
Please be assured that this matter is being escalated, and one of our agents will be in contact with you to discuss your claim and provide further assistance.
Thank you for your patience and understanding
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
We sincerely apologise for the experience you have encountered regarding your vehicle repair and the delays caused. We understand the frustration and inconvenience of being without your vehicle for such an extended period, especially due to the loss of a part by the appointed panelbeater.
Please be assured that this matter is being escalated, and one of our agents will be in contact with you to discuss your claim and provide further assistance.
Thank you for your patience and understanding
Regards
Discovery Insure
Discovery Insure's replyOfficial
05 May 2026, 08:46Good day
Thank you very much for your patience and cooperation. We understand that this experience has been frustrating. We confirm that you have been provided with a rental vehicle while the claim is being attended to. We will continue to monitor the progress of the claim and provide you with feedback. Thank you once again for your understanding
Regards
Discovery Insure
Thank you very much for your patience and cooperation. We understand that this experience has been frustrating. We confirm that you have been provided with a rental vehicle while the claim is being attended to. We will continue to monitor the progress of the claim and provide you with feedback. Thank you once again for your understanding
Regards
Discovery Insure
Discovery Insure's reply05 May 2026, 08:46
Official
Good day
Thank you very much for your patience and cooperation. We understand that this experience has been frustrating. We confirm that you have been provided with a rental vehicle while the claim is being attended to. We will continue to monitor the progress of the claim and provide you with feedback. Thank you once again for your understanding
Regards
Discovery Insure
Thank you very much for your patience and cooperation. We understand that this experience has been frustrating. We confirm that you have been provided with a rental vehicle while the claim is being attended to. We will continue to monitor the progress of the claim and provide you with feedback. Thank you once again for your understanding
Regards
Discovery Insure