Unrecorded, Unfinished Claim

MailRef#***#- Claim No *** The leaking pipe has been repaired twice and fortunately the second attempted was successful. However, I have been expecting the team to return after the holiday break, to complete the job as they left without repainting the wall where water damage is evident and where they broke into the wall to replace the pipe. The new plaster is very unseemly. When will this task, authorized by you, be completed?