NL
Niritika L

1 reviews | Active since Nov 2018

20 Aug 2026, 08:20

Unreasonable Clauses with Discovery Travel Insurance

Unrealistic Clauses - Discovery Travel Insurance I recently submitted an insurance claim to Discovery Travel which was rejected. I was referred to a clause which states that one has to report the theft prior to leaving the baggage area. I advised Discovery Insurance that this was not possible as I only noticed the lock had been tampered with upon arriving at my accommodation, unfortunately, they were unable to understand this and stood firm in their rejection. Purple card holder or not, the claim was not even considered. Please note that one should open and check one's bag in the arrival hall prior to leaving the airport in order to avoid such claim rejections! This act is unreasonable and ridiculous...

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Replies (1)
Discovery Insure
Discovery Insure's reply20 Aug 2026, 08:41
Official
Good day

Thank you for sharing your feedback. We sincerely apologise for the frustration and disappointment caused by the outcome of your claim. We understand your concerns regarding the requirement to report a theft before leaving the baggage area, particularly where the loss is only discovered after leaving the airport.

We appreciate you bringing this matter to our attention and have noted your feedback for review. We will also engage with our Travel Agent Team to further assess the matter and assist where possible.

We regret that your experience did not meet your expectations.

Regards
Discovery Insure