fT
faina T
1 reviews | Active since Mar 2015
16 Nov 2015, 14:12
Unproffesional Service
this is the worst ever customer experience for me as clearly no one in the DQ track department cares to apologies<br> i have booked and arranged installation appointments twice within 14 days and on both occasions <br> discovery insure stood me up for nothing , i had to cancel my meetings twice so at to meet with them for the installation. after the first disappointment of being stood up i called the call center to inform them that no one came for the installation. i never got an apology for the time they wasted and continue to waste even now<br> where is the professionalism from the DQ track department
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Discovery Insure's replyOfficial
16 Nov 2015, 16:05Hello fainapanganai,
Thank you very much for taking my call.
We are investigating the reasons the two appointments for the delivery of your DQTrack Smart-phone-enabled Tag were missed, as this is not the kind of service we aim for our policyholders.
We have also requested that a new delivery arrangement be done.
Once again, we apologise for the frustration and inconvenience experienced.
Regards,
Sekgobola
Discovery Insure
Thank you very much for taking my call.
We are investigating the reasons the two appointments for the delivery of your DQTrack Smart-phone-enabled Tag were missed, as this is not the kind of service we aim for our policyholders.
We have also requested that a new delivery arrangement be done.
Once again, we apologise for the frustration and inconvenience experienced.
Regards,
Sekgobola
Discovery Insure
Discovery Insure's reply16 Nov 2015, 16:05
Official
Hello fainapanganai,
Thank you very much for taking my call.
We are investigating the reasons the two appointments for the delivery of your DQTrack Smart-phone-enabled Tag were missed, as this is not the kind of service we aim for our policyholders.
We have also requested that a new delivery arrangement be done.
Once again, we apologise for the frustration and inconvenience experienced.
Regards,
Sekgobola
Discovery Insure
Thank you very much for taking my call.
We are investigating the reasons the two appointments for the delivery of your DQTrack Smart-phone-enabled Tag were missed, as this is not the kind of service we aim for our policyholders.
We have also requested that a new delivery arrangement be done.
Once again, we apologise for the frustration and inconvenience experienced.
Regards,
Sekgobola
Discovery Insure