Unprofessional service & lack of communication

On the 7 November 2017, I lodge a claim for broken car windows which is taking over a month to replace.

Discovery insure fails to provide progress status and manage my expectation and I had to always have to ask to an update. At some point, their own supplier informed me that my car was at the salvage company for storage purposes while the entrusted insurance company was unaware of the whereabouts of my car. On the 29 November 2017, I was informed that the windows were replaced and a two weeks later I discovered that the windows were actually not replaced.

Until to-date, I am still waiting for progress status update on such minor repair after such a long wait.

Lastly, Discovery Insure failed motivate for a courtesy car with their own supplier since I did not have the drivers licence which was ****** during the car incident. But I managed to successfully motivate and got the courtesy car on the 30 November 2017.

In the meantime Discovery classify me as VIP client which is **** in my opinion.

I am completely dissatisfied and unhappy !