Unprofessional, poor customer service.

Having the worst experience with discovery insure. No interest in helping with regards to a claim i have made in december. The vehicle is still in for repairs, with no follow up and no updates from their side (discovery). Had to take everything into my own hands. Called the repairer myself and ford south africa to help sort a courtesy vehicle with a claim that has now been taking 5 months!

This is after my rental car period expired, and i explained to them that i need a vehicle, how can you have a 30 day/ 60 day rental cover if the car is taking more than 5 months? They rep**** with "this is not our problem" "should have taken 60 days" "this needs to come out of your own pocket" payiing for an insurance company that doesnt provide any quality of customer service is mind blowing, you really are treated as a number and an invoice, just one of the thousands.

Customer service and handling of claim was unprofessional, submitted the claim in december, provided all the necessary information for them to follow up with an email one month later asking for the same information already supp****.

Not to mention the poor handling of organising the rental car, had multiple times where avis messaged me and said car due back in, or come collect car to then have done it and find out i had five more or seven more days on my rental agreement left. Multiple deposits had to be payed each time i went back and getting this deposit back from AVIS was also a big mission.

Worst insurance company i have delt with.

Do not recommend.