1 reviews | Active since Aug 2018
unprofessional official behavior (Discovery damaged my car)
I was in an accident (Front right bumper and fender damaged) on the 06 December 2019 and my car was towed to AUCTION NATION centurion . on the 03 January 2020 i called discovery for a quote from the assessor and by surprise i notice that the car has big scratch on back bumper (Left side) , i sent and email to Mr Dominic Madlala whose the official handling my claim and didn't receive any feedback via email or telephone .
On the 09 January 2020 i withdrawn my claim by sending an email to Dominic .
I sent him another email regarding the damage scratch at the back and also tried calling him and he was not even answering my phones or emails . on the 10 January i send him a follow up email again and he send me the photos of the car when it arrives at AUCTION NATION and the scratch was not there, which means the damaged happened while my car was AUCTION NATION.
I did call him many times and the guy is no longer talking my calls until respond to the email by saying i need to send a quote which i did , i did the follow up again and again till he respond that his waiting for management decision.
On the 22/01/2020 Dominic responded:
Good day,
Kindly note management advised we unfortunately cannot cover it as we have not establish at what stage damages happen.
Regards
I have tried to call him so that he can explain to me and as usual he didn't answer my calls even after i talked to one of his colleague (Mr Vulindlela) who told me to call him as he can see him on his desk and not on the phone, again he didn't not answer my calls.
The main point is yes i withdrawn my initial claim but now do i have to fix the scratch at the back which happened while i didn't have a car with me ? Discovery had my car and parked it at AUCTION NATION premises and that's were my car was scratched.
I tried by all means to reach out to Dominic and he couldn't take my calls .
I will never advise anyone to join discovery because of unprofessional staff and also the damage my car and dint want to fix it
Thank you for raising your concern.
We would like to look into the matter for you.
Kindly note feedback will be provided to you directly.
Apologies for any inconvenience that may have been caused.
Regards
Discovery Insure
Thank you for raising your concern.
We would like to look into the matter for you.
Kindly note feedback will be provided to you directly.
Apologies for any inconvenience that may have been caused.
Regards
Discovery Insure
The damage are not old i have a proof of that and also the email from donald matlala for the photos when the car arrived at Auction nation without the damage.
i have the assessment report from your assessing team and it didn't have the damages your talking about ,I will need a proof from the assessing team your talking about as i have my proof also
Like i said previously you (Discovery) damaged my car on the rear bumper and now their coming with millions of excuses not to fix their wrongs , i will not rest until my damages is scratched.
The damage are not old i have a proof of that and also the email from donald matlala for the photos when the car arrived at Auction nation without the damage.
i have the assessment report from your assessing team and it didn't have the damages your talking about ,I will need a proof from the assessing team your talking about as i have my proof also
Like i said previously you (Discovery) damaged my car on the rear bumper and now their coming with millions of excuses not to fix their wrongs , i will not rest until my damages is scratched.