Unprofessional and lack of service from Discovery Insure

I have sent Discovery Insure numerous emails querying my points being deducted for incorrect phone usage on my app but of course no response or reply to my emails. This is very frustrating as I am being penalised for the incorrect usage and with a car kit being in my car I am also disputing the phone usage as I use my factory fitted car kit.

It is very unprofessional to ignore emails and fail to respond to my emails and queries and I have sent numerous of them with no luck.

Hopefully I can get a response from you from this platform.

Thanks Jeannine