Unprofessional and I'll informed service

Good day Discovery Insure. Please can you advise me on how we are going to proceed and how long will this claim take for such a small household item to be settled? I have taken pictures and logged the claim on your app on the day the incident happend and the following day I have sent an email to the person responsible for my claim Sandile Mbatha and thus far have not yet been contacted or emailed by the relevant person. I have contacted the no. made available on the msg and spoke to another lady and she told me that an assesor has been booked for me, I cannot find any information on your app with regards to a date or a time or a name of the assesor and I found that as a customer my claim or complaint is not as important as other customers, yet my premium went up and and is paid on time every month. Thanks Discovery Insure but I did not expect service like this.