Unprofessional and bad service by discovery claims department

Unprofessional and Useless Claims department. I was involved in a car accident on the 15 December 2023. I called and logged a claim, i then picked up a hired car at Avis that is due to be returned today. Since the day I logged the claim, discovery has never bothered to call me or give updates to my claims. I had to call make follow up, in January 2024, i then decided to a write a review about them. The following day my claim was registered for the first time and approved.

My current frustrations is, since December 2023 I’m dealing with three different claims constantly that are not helpful. Each time I call or follow up my claim is assigned to the new officer. The hired car is due today and my car is still not back at the panelbeartes. I have raised concerns with discovery with no success. I am left in a situation with no car to move around since I must return the hired car. I even disclosed to the insurance that I’m heavily pregnant and cannot afford to be without the car.

All my concerns were not addressed or attended too by consultants.