NM
Nandipha M

1 reviews | Active since Mar 2021

10 Dec 2021, 17:36

Unprofessional

I was quoted R1971.58 on the 09.12.21 for my BMW X1 28i xdrive 2013, when the supervisor called to confirm the information I was then informed the information was captured incorrectly as BMW X1 20i xdrive 2013 when the information was rectified the amount went up to R2300 which I declined as it was too high. Few minutes later on the same day I was called and advised that they we able to the premiums to R1990 which I still considered too high because it was not the initial amount that was sold to me from the begging and the consultant was even able to tell me it wasn’t too much of a difference to the initial premium and it shouldn’t be too much from my pocket considering that I wasn’t going to pay any access when I claim and I’ll be getting cash back. When I check on the app today 10.12.21 the information was still incorrect the year model was captured incorrect still, when I called back to rectify this the premium went over R2000 which was still unfair as this was not my mistake since I’ve given them the correct details from the onset I really find this unprofessional for a company like discovery, I have cancelled my previous insurance believing I’m moving over to a better company but it has been only 2 days with so many mistakes. I believe the premiums could be adjust based on the fact that it was not initially my fault that the information was captured incorrectly, if I had not checked the information on the app I would encounter problems when it’s time for me to claim and it wasn’t going to be considered that the fault wasn’t mine, I need the premiums to be revised.

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