UNPROFESIONAL & UNEDUCATED CONSULTANT PRUDENCE MABJANA

Discovery decided to increase my insurance premium significantly on my vehicles without my knowledge & consent. called in now to enquire, spoke to a really ill mannered & unprofessional consultant named PRUDENCE MABJANA. spent 17 minutes on the call & was just a waste of time. all she knows that my premium was increased due to inflation which in South Africa is 5.84% & yet the premium increase was in fact 12%. there was no claims submitted therefore that reason cant be used. she also went on stating that her team leader ASA mroleli cannot contact me as i requested. the service is pathetic & made it seem as if shes doing me a favor, when in actual fact she has a job because of us the clients! PRUDENCE MABJANA has an attitude & poor people skills. servicing & retaining clients with these atrocious attributes is a detrimental to Discovery values & certainly not the image to portray. i requested a manager to call me & will be expecting a call. i will be displaying this encounter on other social media platforms as well.