Unpleasantness dealing with discovery insure.

We have logged a claim for a burst water pipe in the wall on Friday the 22nd January 2021. Saturday the 23rd plumbers were sent out who got to our premises who were very *********** and just looked at where the water was dripping out from and said we have to monitor it. They were to submit their findings and the relevant party was to be sent out. Sunday and Monday no one was dispatched. Tuesday the leak detectors were out and the leak was detected. Wednesday and Thursday nothing after numerous amount of calls. Thursday evening plumbers and a carpenter was dispatched and the leaked was seen to. Discovery your service was absolutely pathetic. It took a week to get someone out to stop a leak which has caused much damage to the house. The mould on the walls and the stink left by the water is a health hazard to us. I am pretty sure getting assessors out and seeing to the damage is going to be another drag. Very disgusted at your service not to mention the endless calls where no one could help.