Unpleasant behaviour resolving the logged claim

I was insured with Discovery Insure and the car was involved in an accident end of March 2025. After months the claim was rejected because of the speed limit. When it was time to collect the car from where it was towed and kept by the insurance. To my surprise the car seats were st********** and I reported to Discovery as they were responsible for the car. The consultant kept on playing games and decided to ignore my emails. The last response I got from him via email indicated that he is still waiting for a feedback from the storage house until today. I was always on time paying the premiums and I accepted the decision of rejecting the claim. What I expected from them is to resolve the issue at hand but they decided to ignore me. I am very disappointed in their behaviour and in a manner in which they deal with their clients. I currently looking for another insurance so that I move my other car and my mother's car and all other services with them.