Unnecessary Delay!!

I was in an unfortunate accident on Friday 14th December around 10:00 am (small little bumper bash), a guy stopped in front of me, and then put his car into reverse and reversed into the front of my car.

I drove to the nearest auto repair shop while phoning Discovery to log my claim. ( we were suppose to go away over the weekend so I needed my car back as soon as possible). The auto shop told me that the major damage was the intercooler and the radiator (it was pushed back) and the grill on the bottom (which can wait for January to repair - I can drive my car like that if the reladiator and intercooler gets replaced as you can't even see any body damage) and it will take max 2 days to repair / replace. Great, high hopes as it sounds Like this can be fixed this week still as everyone closes on Friday 21 December 2018.

I phoned Discovery again, to tell them where my car is, they confirmed that the auto repair shop where my car is is not one of Discovery's referred repair centre. So Simphiwe at Discovery arranged for my car to be towed to a Discovery preferred repair centre. At about 11h00 I gave him the exact address of where the car is with a telephone number and name. He assured me that the car will be collected and an assessor will look at it. If the damage is minimal (which it is) the car will most probably be fixed this week. I asked if it can be done in Centurion so that if I have to pick up my car its not far from me. As this is my only transport now...

I phoned Discovery claims department this morning, just to be told that they are waiting to pay the towing company before they can get my car from them to take it to a repair centre??? I said that I don't understand, so the lady explained that "I" phoned the wrong towing company to tow my car...??? How is that possible? I phoned discovery and they arranged everything?? I didnt speak to any towing company, only to discovery.

I need my car back this week or Discovery will have to compensate me for their mistake and give me a car, I can not wait until next year to get my car back for such a small little bump and discovery not arranging correctly delaying this whole process!

I have been with Outsurance for 11 years, first time I switched to someone else, and I must say to my dissapointment that this is not the same smooth experience that I received from them.

I need this fixed today, this time of the year is to be with your family and loved ones and I do not accept this little bump and Discovery's mistake to stop me from being with mine.

This is the message from Discovery:

Your claim ********** will be handled by Vulindlela Ntsele. You can call them on ********** 130 or email ********** Track the progress of your claim by clicking the following link http://bit.ly/1HrHKF8 Discovery Insure

Note that everything I sent to the above e-mail (photos of accident, ID of person that drove into me, and the Accident report) bounced back.