UNLERIABLE ASSESOR

Claim No: ***. The service from Discovery was perfect, however the assessor (Brooklyn Motorlab) will result in people moving away from Discovery. I am writing to formally bring to your attention a serious concern regarding the use of Brooklyn Motorlab as an assessor within your network. My vehicle was assessed by Brooklyn Motorlab on 05/12/2025 at 08:00, during which the assessor explicitly assured me that the damage on the rear passenger side behind the driver would be covered and repaired as part of my claim. This assurance was clear and unequivocal. However, despite this commitment, no repairs were ever carried out, and no explanation or follow‑up was provided. The promises made during the assessment were not honoured, leaving me with unresolved damage and no accountability from the assessor. This experience raises serious concerns about the reliability and integrity of Brooklyn Motorlab’s assessment process. Their failure to follow through on confirmed repair coverage reflects poorly on the standards expected from service providers associated with Discovery Insure. I strongly urge Discovery Insure to review Brooklyn Motorlab’s conduct and reconsider their inclusion as an approved assessor, as their empty assurances directly impact customer trust and claim outcomes.