Unilateral cancellation and reinstatement of the polict

I was not pleased with the service I received this time around, I had wanted to lodge a claim for a damage to the roof and ceiling and discovered that my policy had been cancelled against mt expressed instruction to one of your brokers followed up by an email. As I was getting it reinstated, the team leader Shaffick Allow advised that I will be paying the outstanding premiums for three months instead of two. Had I not doublechecked this fact with Wendy whom I was in contact with me to get this policy reinstated, I could've been overcharded. Clearly the communication amongst all working on this policy is non-existent as I would've had premiums deducted timeously on a live policy. I trust that going forward I won't have issues as I've always had high regard for Discovery.