Unhelpful and no compassion

My Dad passed away on Wednesday last week - my Mom is now having to move to their retirement cottage without him. I called Discovery Insure call center and explained the situation asking them to add content cover at the new address. Of course it was a huge drama. No empathy or compassion. I’ll be cancelling this policy as soon as I can. I used to be a client years ago and this experience has just reminded me why I left. There are so many better options out there.