Unhappy with Discovery Insure

From the start Discovery Insure consultant Eugenia Chauke made mistakes and did not get back to us with regards to our claim, it has taken nearly three weeks and we are still waiting for issues to be sorted out. We have got hold of VIP Team leader Charlene Davids, But still waiting for feedback, I really thought Discovery was one of the top Insurers But now I really want unhappy and feel that this is not how you deal with customers. Eugenia can never take a call, not sure why then she is given so many customers that she can never help with issues. The service is bad and still wanted to have quotes done for buildings insurance but now if this is how they handle clients I would rather not.