Unhappy Client

I had troubles updating my details(email address) on the Discovery Insure app, no luck speaking to any consultant as well. I was then debited large premiums, not aware that they have increased (since I can't update my details on the app) I called in and the customer service lady didn't do much to assist, when I asked her to update my details, she directed me to the app. I then requested that she transfer me to retentions as I was extremely unhappy with the service. A gentleman by the name of Sandile Magwaza (Servicing department) assisted me without hesitating. He was very calm, his voice was low that I was even defeated , updated my details and lowered my premiums. Thank you Sandile Magwaza💐