Unhappy client

Am very disappointed with Discovery insurance. I have home contents cover with zero excess , now I submitted a claim for a microwave due to power surge and am told that there is excess for over R2000 they said they send an email, I saw the email I assumed that it was applicable to clients that had excess on their policy.

I sent a formal complaint and I have not recieved a case number.

I later on learnt that there was an option to add zero excess on power surge for R58 extra however I was not given an opportunity to do so.

I feel that Discovery is not being fair to clients especially the ones that have been paying for zero excess.