Unhappy client

Firstly I would like to thank Discovery Insure consultant Ms Sithembile Twala. She handled my claim effectively and professionally from the day claim *** was registered. She informed of the settlement amount and I had to choose a brand for a voucher which I did and all the requested documents were submitted. On the 14th September 2023 I called Discovery insurance to inquire about the sms for Takealot voucher and I was told that they will give Sithembile Twala a message. To my surprise I received a cell from Mr Mogale Rokoma who said he was an assessor and he will send me a consent form via an email scheduling time for the 15th September 2023 call. I had to send an email again on 15th to inquire. He then send me a form with no call to explain it and in his email members of my family who are above 18 must sign. I have never signed or seen such a form for me to receive a voucher after a claim. I am very disappointed and confused because I have been their clients 1996 with their medical aid . They take money montly and no member of my ever signed documents.