Unhappy Client :(

I believe in all of the Discovery products, I've always found them to be convenient and accessible plus I enjoy the service but his time around, I am a bit disappointed.

I recently added my cellphone on portable possessions cover but unfortunately there was a break in at my place and the phone, alongside some other items, was ******. I logged the claim and submitted the details that they required but its been a week and I haven't heard any feedback.

I tried to track the progress of the claim but there is only a claim number with no information online. When I call in, I am advised that my claim is sitting with the claims assessor and they would still have to contact me for further information, no one can tell me anything further or even give me timelines as they don't know the details of the other department, but that I must kindly wait.

What concerns me most is that the claims assessing process hasn't even begun and its been a week, it feels like I've been standing in a queue the whole week just waiting for assistance with no update.

Its hard living without a cellphone and it looks like I may have to wait another week to even get looked at, let alone resolved.