unhappy and very much frustrated.

I claimed for theft at my property. The Claim took a whole month to be actioned and still not completed. The theft happened 9 Feb 2023 and we are in April. Quotes for my claims were 80% not to my satisfaction. The agent ignores my emails and lies every time I manage to talk to him. On last communication he admitted he was wrong on one of the valuation for my claim and said he would correct. it is over 2 weeks now and nothing has happed after numerous emails sent by me. He promised to send me a breakdown of costs for my claim which he has not done. He valued my camera for a cost he is now struggling to find the source for. The TV claim is also not complete as he also did not communicate with me to understand my need for the type of TV I had. I have sent him images showing proof of ownership and still nothing coming from him.

For a company whose origins are from the Health of its customers, I feel you are not considerate of the stress you are inflicting on me and my family. I have sent an email twice to the complaints department and they also have not given any response.