UNHAPPY AND FRUSTRATED CUSTOMER!

It is impossible to speak to motor vehicle claims agent unless you have 5 hours to spare and are happy to be cut off multiple times. The system is antiquated. Upon calling in the caller is asked to key in the claim number. If and when someone finally answers, you are required to find the claim number again. Then off you go to the "motor claims department" where you are promptly cut off! Email them you say? The emails bounce back saying the recipients email inbox is full. HOW DOES THIS COMPANY STAY IN BUSINESS?????