Unfairness

I wish to express my dissatisfaction, frustration & disappointment in regards to how my claim has been handled by Discovery as well as the way my email communication is being ignored.

I lodged a claim with Discovery on the 29th of January 2024 & on the 30th it was approved, then payment for the settlement of the claim was supposedly authorised, until today nothing has came through to my bank account. I even went to my bank with the proof of payment I received from Discovery, they advised me that they can not assist with something that didn't come through. When I call Discovery about this matter, I'm not given assistance other than being told that this a finance department matter.