Unfair treatment towards claim *** by DiscoveryInsure personnel Silindile Mkhwa**** And Investigator Dion.

I’m having a bad experience with the claim processor by the name of Silindile Mkhwa**** who yesterday dropped my call without having an agreement ,I have noticed that my claim is being handled in unfair process because it seems that the investigator had unresolved issues with the penal beater which concerns the previous claim he onced processed.It is my worry that I’m trying to get hold of the management in order to resolve this matter by I’m getting a response that they will call me but I’m still waiting for the call. Secondly I’m worried because the investigator by the name of Deon promised to call me if he needs something but since from the 23 October 2018,he has not called by I’m only receiving a call from miss Mkhwa**** who is not even assisting me but giving me stress by giving me tusks which the investigator was supposed to handle. Thirdly,I’m receiving calls from Avis requesting their vehicle hence I call DiscoveryInsure to speak to the management which I’m still waiting to get a call-Im confused because I don’t have any other source of transportation while my car is still under investigation and while my claim is still under DiscoveryInsure.When I joined DiscoveryInsure I was told that for car hire is 30 days but if the claim is still in progress for any other reasons then they will extend the car hire but now they are telling me that they can not extend and this leaves me very frustrated because I don’t have any source of transportation to go to work. Fourthly,I’m of the view that this two people “miss Mkhwa**** and Dion”are processing my claim with a bias mind of state or unfair process due to the fact that they are having an unfinished business with the penal beater which I was not part off-and it’s also stressing me that my claim is being used to settle the score between DiscoveryInsure and the penal beater. I’m very much frustrated and I would like Hello Peters team to assist me to get proper and fair treatment from DiscoveryInsure and also to assist me in getting proper answers when coming to car rental because I’m confused about this whole situation.And also if possible that my claim can be assigned to other people because this two are bias and unfair towards this claim.