Unfair treatment by Discovery Insure

My telephone call with team leader Ntombi this morning refers from Discovery motor claims department.

I am not happy with the service that I am receiving from your end regarding claim number ***.

My car was collected on 12 September, and I was issued a courtesy car on 12 September 2023.

To date, 37 days later, my car has still not been returned to me, yet your third-party company is already asking for their courtesy car back as instructed by your business. Furthermore, I am not updated on the status/progress of my vehicle.

I am not treating me fairly as your client and I am struggling to understand how they could want the courtesy car back without ensuring that my car is fixed and returned to me. Or alternatively, arranging another car that I can use, while I wait for you to return my car.

I took insurance, with the courtesy car option to cover me for days such as these. However, they are leading me to question the value of choosing your business for this cover. they are failing to evaluate my situation and indicate how you can assist in this regard.