Unfair rejection by Discovery insure

Do NOT Let Solvex & Sons Assess Your Claim Through Discovery Insure! When your insurance company sends Solvex & Sons (Durban) to assess your claim " REFUSE" Do not make the mistake I made by giving them the benefit of the doubt despite poor online reviews. Even after I pointed out their incompetency to Discovery, valid proof was ignored, and my claim was rejected with weak excuses. A power substation blew in our area, causing a total blackout. My MPSG-1000W (1200Wh Lithium UPS Inverter Solar Power Station) was on charge. With a loud bang, it switched off, I personally witnessed this.

After submitting a claim, Ruan from Discovery attended with Solvex & Sons. Instead of properly assessing, Ruan and Ron stood aside while two inexperienced youngsters opened the inverter. They pointed out the obvious burnt components and took photos. They looked at the DB board, and one of the youngsters merely pointed out the surge protector to Ron. That was the full “assessment.” Important Facts (Ignored by Discovery & Solvex):

1. Inverter only 2 years old, purchased from reputable supplier Branson Holdings. 2. Large sticker with make and model clearly visible. 3. Specifically used to power 11 security cameras, during load shedding. 4. Only used +-8 months in total due to suspension of load shedding. 5. Original invoice supp****.

Rejection Report Claimed:

No surge protector on DB (false).

No model/serial numbers on inverter (false).

Output overload, wear and tear (disputed, inverter size and load clearly suitable).

No age warranty. The claims of “no age warranty” and “wear and tear” are both false. The inverter is only 2 years old, and the damage was caused by a power surge, not age or normal usage. The Director of Branson Holdings confirmed in writing that the damage was not wear and tear, but caused by the substation incident, and further offered clarification with contact details if needed. The surge protector itself also blew during the event something the assessors failed to note. This is not the first time Discovery has sent *********** assessors. I have had similar issues since 2015, yet remained loyal. This experience proves that claims can be unfairly handled when poor assessors are used.

Advice to consumers, If Discovery tries to appoint Solvex & Sons for your claim, refuse and demand an independent, qualified assessor. Don’t risk your valid claim being unfairly rejected, costing you time and money to take it up. Discovery does not investigate further, so it is up to you to protect your rights.