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AC
Annalize C

1 reviews | Active since Aug 2016

17 Jul 2018, 15:00

Unfair practice

We have been with Discovery Insure for quite some time and also have Vitalitydrive. We sold our old car to buy a new one and there was a 2 day 'gap' in cover. Discovery says that because the old car was removed on 29 June, it was not covered for the full month so I am not intitled to any cashback on my June petrol spend. I find it extremely unfair and absolutely rediculous!

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Replies (4)
Discovery Insure
Discovery Insure's reply17 Jul 2018, 16:15
Official

Thank you for raising your concerns with us.

We are currently investigating your complaint and feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Best regards,

AC
Annalize C's update20 Sept 2018, 23:52
Reviewer Update
And this issue has not been resolved in 2 months. They are now also witholding my August cash back :(
Discovery Insure
Discovery Insure's reply21 Sept 2018, 08:14
Official

Kindly note that feedback has been provided to you via email.

Regards
Discovery Insure

Best regards,

AC
Annalize C's update22 Sept 2018, 21:16
Reviewer Update
Still not satisfied with this rediculously unfair practice. And I was left hanging for 2 months! And still have no explanation for the delay of my August cash back. Might as well cancel vitality drive.