mS
mona S

1 reviews | Active since Jul 2017

11 Jul 2017, 17:47

Unfair not my fault ........ very unhappy!!!

<p>I was a member at Discovery Insure from March 2017, I was with a previous Insurance before that and I had a break in June, what Discovery then realized is that they didnt have my full claim history, and I have proof that my broker did email the full history to them, now my problem is that they told me that when the claim is finalised I have 30 days before they terminate me, that is not fair it wasnt my mistake someone didnt do the work correct and now Im being penalised , I feel it is unfair and they cant do it , ill even settle for a higher premie, since the break in I moved to a much safer place, now you tell me if its fair.......now I must struggle to find a new insurance for something thats not my fault!</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply12 Jul 2017, 11:06
Official

Thank you for taking my call.

As discussed should you wish to take this matter further, you may refer to the FAIS Ombudsman, the details may be found on your plan guide or policy schedule.

Regards,

Sakhe

Discovery Insure