Unfair debit order

I took out a policy for effective March, however my son was in an accident with one of the vehicles before the policy could come into effect as a result, I have had to continue with my current service provider. I had reversed my payment for the month of march, the agent called me and queried and I had advised him of the situation and to please move it to April, however we had gone into lockdown and my car is still standing not repaired, and still insured with my current service provider, I had tried calling in to advise of the situation and no Response.. I have 2 vehicles and household which I have insured with my current service provider which I was moving across to Discovery..all of which is now being debited by discovery as well as my cut service provider.. I have not been able to get any vehicle inspection done, I have also not received any policy number or documentation. This month almost R4000 was taken out of my account for a policy that should I have a claim I will not be covered in full for and I'm insured with another service provider and I have a vehicle which is not repaired from an accident which I'm paying for.. I have been left with a zero balance in my account because of this in these tough days and for not using my vehicles. I have sent emails on Sunday not a single response, I called yesterday and was advised I would have feedback yesterday or today, moth as yet, I called again now, I was told systems are down call back after 30min, no initiative to assist at all.. Please can I have my money back is all I ask.