Unfair Claim Handling – Still Waiting After 3 Months

Review for Discovery Insure – Extremely Disappointed

On March 3rd, I was involved in an accident where I was hit by a Discovery Insure client while I was already in a traffic circle and in the process of exiting. Despite the facts and the position of the damage (rear passenger door, left side – indicating I was struck while ahead), I was told by the Discovery claims handler that the accident was partially my fault, because “nobody on the road has full right of way.”

This explanation is not only baffling but also contradicts basic road rules and the logic of fault in such a situation. Meanwhile, the other party’s minor vehicle issues have long since been repaired – but I am still fighting for a fair payout from Discovery more than three months later.

To make things worse, I’ve now been offered a payout that is R10,000 short of the actual repair quote, with Discovery claiming that I must somehow cover the rest from my own pocket – for damages caused by their client.

This has been an incredibly frustrating, exhausting experience. I’ve been patient, respectful, and cooperative throughout the process, but it’s becoming clear that Discovery Insure does not stand by fair claims handling or client responsibility.

I would caution anyone considering Discovery Insure to think twice, especially if you expect support, logic, and fairness after an accident.

I will not back down until my claim is fairly and fully paid out