Unfair business parctice: The vehicle app and phone tracker keep incorrectly indicating "Uncovered trips."

The vehicle app and phone tracker keep incorrectly indicating "Uncovered trips." This is frustrating as these "Uncovered trips" are systems errors, that I as a client do not have recourse for. I have previously called to lodge a complaint and was told there is nothing that can be done. I called today 24/01/2024 and was informed that the turn-around time is 7 days, this suggested resolution would be absolute as the points for the week would have closed and there would be no resolution to points lost erroneously. Discovery is aware of the "Uncovered trip" nonsense and are purposefully not acting to rectify the matter, as this would mean that they would have to honour their commitment to pay-back monies to compliant clients. The easiest would be to look for alternative insurance, however not without sorting this nonsense first.