Unexplained Debit – Still No Answers from Discovery

I’ve been a long-time Discovery client with my medical aid, life cover, and vehicle insurance all neatly set up. Those are the three monthly debits I’ve always expected, but recently I noticed a new charge of R150 popping up under the reference Insure Act—without any prior notice or explanation. I checked with Standard Bank and was told the debit was coming from Discovery. Since then, I’ve made multiple attempts to get clarity from their call centre but was met with unhelpful responses and no resolution. Even after placing a stop on that debit, it continues to go through every month. It’s disappointing to feel so in the dark about charges coming off my account with no transparency. I genuinely hope someone from Discovery can reach out and explain what this debit is for, because the current silence is unacceptable.