Unexpectable Service and not treating customers fairly

I would like to express my disappointment in Discovery Insure

1) Firstly, we submitted a claim for an I-phone 8 more than a year ago. Up to today and numerous phone calls later the phone is still on our insurance, and we still pay for it every month. Every time I call (I have probably called you 5 or 6 times from last year) a consultant promise me that they will remove it from the insurance and refund us but they do not do it. I’ve spoken to Thandiwe Radebe today and she now promised to sort it out for us, I hope she will help us. What else must I do for anyone there to help us?

2) We submitted a claim end of January (Claim No ***) for my son’s PlayStation and the assessment report stated that there is water in it and might give problems in the future but at this stage there is nothing wrong with it, it powers up and work. I’ve called numerous times to get the supplier to deliver the PlayStation back and finally today it was delivered - after almost two months!!!. When my son wanted to switch on the PlayStation it doesn’t want to switch on? Our claims consultant was Dustin Africa. I am so terribly disappointed. My first point of action is to post this on Hello Peter, then report it to the ombudsman and then to the FSB. You cannot do this to people!!

Policy Number: ***