*********ly evolving Business Strategies

<p>Hi All,</p> <p>I would like to bring to your attention that like most of the insurance companies Discovery is also following the ********* ways in terms of Individual insurance policies. I pay around R4500 for my Vehicle and Home contents to discovery which is very high but because it is Discovery I thought it will be worth buying my peace of mind for the price. In 2015 a dog and a cat chase destroyed my Study room and they paid out for the damages and in 2016 a storm destroyed my contents in the garage (used and unused/ stored) and they paid out with a hiccup.</p> <p> </p> <p>Now when my pet went on a rampage with the stuff in the garage and I called Discovery they rejected the claim. Only to realise that the Plan Guide has been updated saying 'Loss or Damage caused by the Domestic Pets' will not be covered (Plan guide (2016)) and the new Schedule says ‘We will not cover for the items that are damaged while in storage’ well done closing all the doors as people claim.</p> <p>It is so unfortunate that the companies evolve from the experience gained from the claims and streamline/ amend the policies progressing only towards the benefit of the company itself than the client.</p> <p> </p> <p>When I raised my concern that I wasn’t aware of the fact that my policy and cover changes without my acknowledgement whereas the Schedule amount stays the same, consultant clearly pointed that it is me who did not read the documents properly.</p> <p> </p> <p>I think I am not the only one who doesn’t find time to read all these documents that we received for all the products you are registered for. Next time I will go with the SMS option as my mode of communication lol. Now I know why they don’t give us an option ‘Call me’ as mode of communication.</p> <p> </p> <p>I don’t send them my autobiography at the time of risk assessment while signing up and ask them to read it and derive my schedule, maybe I should do that.</p> <p> </p> <p>Anyway, I am putting it out there for people to understand that ‘Your policies will change in a way that one day you will realize that the price of peace is paid for the illusion of being covered alive until the disaster but not after.</p> <p> </p> <p>Thanks,</p> <p>Nick</p>