********* Car Insurance Process - 5 Month ongoing investigation

You have truly failed me as a customer who has their Medical Aid and Car Insurance with you.

Regarding my car insurance, you have firstly acted in an ********* manner and have failed to rectify your mistake for the past 5 months.

When I moved to Johannesburg from Cape Town you indicated that my premium would have to increase by R300. I indicated that was out of my budget therefore it would be better for me to look for an alternative car insurance provider.

The consultant assisting me at the Retention Department proposed he would reduce my policy premium in the form of a discount in order to retain me as a customer. He also indicated that Discovery would further give me R300 in cash back per month for the next 3 months as their way of showing appreciation for my loyalty.

When I received my updated policy schedule I realized that the consultant removed benefits on my premium such as comprehensive cover and car hire to make it seem as if I was receiving a discount on my existing premium but had in fact amended my entire policy without my consent. This was the first instance my trust with Discovery was broken.

After 3 months of waiting for my promised cash back I inquired about the R300 x 3 cash back which I was promised and never received and to this day it is still being investigated by your Retention Department despite the fact that you have confirmed via email that this cash back was in fact promised and is due to me.

I have subsequently cancelled my insurance with Discovery Car Insurance on 15 November 2018. When I was transferred to your Car Tracker Department to arrange for your tracker to be removed I was treated with so much hostility and disrespect. I guess this is because I am not longer a customer.

Thank you for your service Discovery as difficult as it was at times. I really believed in your company hence I was comfortable to pay R400 more than I would at any other insurance company. I just thank God I was never involved in an accident while insured under you because that would’ve probably been a nightmare to process.