1 reviews | Active since Aug 2011

03 Jul 2018, 12:03

********* business practise

So i was quoted R 1,061.60 for car insurance and it says so on my contract but i was billed for R1188.62 and i sent the below email on the 27th June to you guys but no one has gotten back to me yet

Sent: Wednesday, 27 June 2018 8:37 AM To: ********** Cc: ********** Subject: Payments for 27 Jun - ********* business practise Hi

Why am I being charged R1188.62 when clearly it states in my policy that the amount agreed upon was R1061 and no one informed of the R150 that's going be debited

This is ********* business practice and I want my money back and why this was the case

0
Replies (4)
Discovery Insure
Discovery Insure's reply03 Jul 2018, 12:48
Official

Thank you for your comment.

We note that your concerns were directed to the brokerage whom had marketed the policy to you.

With respected to the premiums being levied, the additional R75.00 is for the Vitalitydrive benefit and the R150.00 is the once off activation fee for the

Discovery Insure
Discovery Insure's reply03 Jul 2018, 12:51
Official

Thank you for your comment.

We note that your concerns were directed to the brokerage whom had marketed the policy to you.

With respected to the premiums being levied, the additional R75.00 is for the Vitalitydrive benefit and the R150.00 is the once off activation fee for the Smartphone Enabled DQ Track. This information included on the policy schedule in the premium breakdown.

We apologise for any inconvenience experienced.

Regards,

Discovery Insure

's update03 Jul 2018, 13:01
Reviewer Update
I emailed you guys too, so dont blame the brokerage, you are just as guilty as them. R1061 + R75 is still not R1188 and you guys deducted the amount separately.
's update05 Jul 2018, 12:16
Reviewer Update
i received brilliant service from Lucien and a satisfactory response, I am happy with the outcome