********* and dishonest behaviour experience by Discovery Insure

My vehicle was involved in an accident on the 11 April 2018. I subsequently logged my claim with Discovery Insure, the claim consultant (Reneir Du Plessis) handled my claim. I was advised by Renier that the bumper on my car will be replaced. The car was taken to Clark and Kent a Discovery Insure approved panel beater on the 15 May 2018. I was advised as well by Rishav Singh(employee at Clark & Kent) that a new bumper will be fitted. On the 22 May 2018 the car was ready, I was not satisfied with the workmanship as the edges were over sprayed with paint, the bumper clips and bumper slides was not properly secured and loose. The mud flaps were over sprayed. The Discovery Insure assessor and quality control approved and passed the substandard job. I was not happy and Clark and Kent accepted that my complaints were valid and agreed to redo the bumper and fix up their mistakes. I then asked for proof that a new bumper had been fitted. Ash(employee from Clark and Kent) stated that he will take out the old bumper and show it to me when I come back to fetch the vehicle. Clark and Kent called on 24 May 2018 and advised that they have redone the job and my car was ready for collection. On the 25 May 2018 I went to fetch my car and asked to see my old bumper, I was then advised that they made an error in telling me that they have fitted a new bumper, they then advised my original bumper was repaired. I then called discovery insure and spoke to Bianca who was unable to assist and escalated my call to Renier Du Plessis Manager, Cleopatra Thabethe . She was unable to assist even though I mentioned that Renier advised that a new bumper will be fitted and I reminded her that all calls are recorded so she can refer to what Renier had told me, yet she refused to help. I also went to the Manager of Clark and Kent and they put through an additional bumper claim which was declined on the 30 May 2018. I am extremely horrified at the service received from Discovery Insure and the ********* behavior that was been portrayed by the employees at Discovery Insure. I have been promised a new bumper and expect to receive that as I feel I have been mislead by Discovery Insure and request that they honour what they have committed to and to retrieve my conversation with Renier as proof.