Uncovered trips

This is the 3rd consecutive month where the device did not cover a trip and we only halfway through the month.

I can't fathom why a huge company like Discovery can't resolve an issue that will alert their clients that the device and phone is not connected or linked when starting a trip. It is too late when an uncovered trip is captured, and it is of no fault of the client and the client suffers the consequences.

I have seen many complains on this issue and still no resolution. And it feels like i am addressing a municipal entity when i get replies which seems that Discovery don't care about client satisfaction but rather defending themselves or their product which to me seems to have flaws.