NR
Nick R
1 reviews | Active since Jan 2019
01 Mar 2024, 15:45
Uncovered Trips
Discovery Insure cannot or would not explain random instances of points being deducted for "uncovered trips". They kept saying I close the app but after getting their logs and reviewing how the apparent force quits DO NOT correlate with "uncovered trips", they cannot explain. Almost impossible to reach weekly targets / rewards when they deduct points for this.
Helpful (0)
Replies (8)0
Replies (8)
Discovery Insure's replyOfficial
01 Mar 2024, 15:55Good day Nick
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience while we address the issue.
Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.
Please be assured that we take this matter seriously and will work hard to rectify the situation to your satisfaction. We value your business and want to ensure that your experience with us is exceptional.
It would be greatly appreciated if you could provide us with additional details regarding your complaint, such as Policy number or I.D number. This will assist us in expediting the resolution process and providing you with the appropriate assistance.
Once again, we apologize for any inconvenience caused, and thank you for bringing this matter to our attention.
Best regards,
Discovery Insure
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience while we address the issue.
Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.
Please be assured that we take this matter seriously and will work hard to rectify the situation to your satisfaction. We value your business and want to ensure that your experience with us is exceptional.
It would be greatly appreciated if you could provide us with additional details regarding your complaint, such as Policy number or I.D number. This will assist us in expediting the resolution process and providing you with the appropriate assistance.
Once again, we apologize for any inconvenience caused, and thank you for bringing this matter to our attention.
Best regards,
Discovery Insure
Best regards,
Discovery Insure's reply01 Mar 2024, 15:55
Official
Good day Nick
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience while we address the issue.
Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.
Please be assured that we take this matter seriously and will work hard to rectify the situation to your satisfaction. We value your business and want to ensure that your experience with us is exceptional.
It would be greatly appreciated if you could provide us with additional details regarding your complaint, such as Policy number or I.D number. This will assist us in expediting the resolution process and providing you with the appropriate assistance.
Once again, we apologize for any inconvenience caused, and thank you for bringing this matter to our attention.
Best regards,
Discovery Insure
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience while we address the issue.
Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.
Please be assured that we take this matter seriously and will work hard to rectify the situation to your satisfaction. We value your business and want to ensure that your experience with us is exceptional.
It would be greatly appreciated if you could provide us with additional details regarding your complaint, such as Policy number or I.D number. This will assist us in expediting the resolution process and providing you with the appropriate assistance.
Once again, we apologize for any inconvenience caused, and thank you for bringing this matter to our attention.
Best regards,
Discovery Insure
Best regards,
NR
Nick R's updateReviewer Update
01 Mar 2024, 15:56***
NR
Nick R's update01 Mar 2024, 15:56
Reviewer Update
***
Discovery Insure's replyOfficial
01 Mar 2024, 16:08Thank you.
Best regards,
Discovery Insure's reply01 Mar 2024, 16:08
Official
Thank you.
Best regards,
NR
Nick R's updateReviewer Update
04 Mar 2024, 16:08Still no call back from telematics team
NR
Nick R's update04 Mar 2024, 16:08
Reviewer Update
Still no call back from telematics team
NR
Nick R's updateReviewer Update
05 Mar 2024, 11:09So Discovery said they will contact me on Friday, private reply above. Needless to say, no response from them since :-(
NR
Nick R's update05 Mar 2024, 11:09
Reviewer Update
So Discovery said they will contact me on Friday, private reply above. Needless to say, no response from them since :-(
Discovery Insure's replyOfficial
06 Mar 2024, 08:16Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.
Best regards,
Discovery Insure's reply06 Mar 2024, 08:16
Official
Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.
Best regards,
NR
Nick R's updateReviewer Update
13 Mar 2024, 19:10Days have pass, promise after promise made above but still no call and still no resolution.
NR
Nick R's update13 Mar 2024, 19:10
Reviewer Update
Days have pass, promise after promise made above but still no call and still no resolution.
NR
Nick R's updateReviewer Update
15 Mar 2024, 15:26:-( two weeks today since empty promises above that they will call me.....
NR
Nick R's update15 Mar 2024, 15:26
Reviewer Update
:-( two weeks today since empty promises above that they will call me.....