LF
Lianne F
1 reviews | Active since Aug 2015
27 Jun 2025, 13:52
Uncompromising
Very slow to answer emails or respond and very uncompromising with my request.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Insure's replyOfficial
27 Jun 2025, 14:21Hi Lianne
Thank you for your feedback, and we're truly sorry for the delays in communication and for the experience you've had so far. We completely understand how frustrating it must be to feel unheard, especially when trying to resolve something important.Please know that your concerns are taken seriously.
We’ll follow up with the relevant team to review your request and ensure you receive the attention and support you require.
Regards
Discovery Insure
Thank you for your feedback, and we're truly sorry for the delays in communication and for the experience you've had so far. We completely understand how frustrating it must be to feel unheard, especially when trying to resolve something important.Please know that your concerns are taken seriously.
We’ll follow up with the relevant team to review your request and ensure you receive the attention and support you require.
Regards
Discovery Insure
Discovery Insure's reply27 Jun 2025, 14:21
Official
Hi Lianne
Thank you for your feedback, and we're truly sorry for the delays in communication and for the experience you've had so far. We completely understand how frustrating it must be to feel unheard, especially when trying to resolve something important.Please know that your concerns are taken seriously.
We’ll follow up with the relevant team to review your request and ensure you receive the attention and support you require.
Regards
Discovery Insure
Thank you for your feedback, and we're truly sorry for the delays in communication and for the experience you've had so far. We completely understand how frustrating it must be to feel unheard, especially when trying to resolve something important.Please know that your concerns are taken seriously.
We’ll follow up with the relevant team to review your request and ensure you receive the attention and support you require.
Regards
Discovery Insure
LF
Lianne F's updateReviewer Update
27 Jun 2025, 14:39No response since Monday 😕
LF
Lianne F's update27 Jun 2025, 14:39
Reviewer Update
No response since Monday 😕
Discovery Insure's replyOfficial
27 Jun 2025, 16:04Thank you for taking our call — we truly appreciate your time.
It’s unfortunate to hear that you’re considering leaving us, but we are grateful we had the opportunity to connect and talk through your concerns.
Your feedback is invaluable, and we’ll use it to ensure a better experience for you and others in future.
It’s unfortunate to hear that you’re considering leaving us, but we are grateful we had the opportunity to connect and talk through your concerns.
Your feedback is invaluable, and we’ll use it to ensure a better experience for you and others in future.
Discovery Insure's reply27 Jun 2025, 16:04
Official
Thank you for taking our call — we truly appreciate your time.
It’s unfortunate to hear that you’re considering leaving us, but we are grateful we had the opportunity to connect and talk through your concerns.
Your feedback is invaluable, and we’ll use it to ensure a better experience for you and others in future.
It’s unfortunate to hear that you’re considering leaving us, but we are grateful we had the opportunity to connect and talk through your concerns.
Your feedback is invaluable, and we’ll use it to ensure a better experience for you and others in future.
LF
Lianne F's updateReviewer Update
27 Jun 2025, 16:29The telephone call much highly appreciated. The lady handled it with tact and diplomacy and is a credit to her company. The other collegues would do well to tske a leaf from her book.
Thank you
Thank you
LF
Lianne F's update27 Jun 2025, 16:29
Reviewer Update
The telephone call much highly appreciated. The lady handled it with tact and diplomacy and is a credit to her company. The other collegues would do well to tske a leaf from her book.
Thank you
Thank you
Discovery Insure's replyOfficial
27 Jun 2025, 18:37Thank you so much for your kind words and for taking the time to share your feedback.
Should you have any further concerns or need assistance, please don’t hesitate to reach out. We’re here to help.
Should you have any further concerns or need assistance, please don’t hesitate to reach out. We’re here to help.
Discovery Insure's reply27 Jun 2025, 18:37
Official
Thank you so much for your kind words and for taking the time to share your feedback.
Should you have any further concerns or need assistance, please don’t hesitate to reach out. We’re here to help.
Should you have any further concerns or need assistance, please don’t hesitate to reach out. We’re here to help.