Uncalled for behavior of discovery insure

My son was involved in car accident on 02 nov 2024, and currently in hospital in ICU, discovery made contact with me regarding a registered claim today, a lindsey she mentioned, she wanted to talk to my son i told her my son is hospital in icu and is unable to answer her questions for the claim i told her of my son condition that he suffered a brain bleed and amongst other complications, lindsey still went ahead asking me various questions, which were highly insensitive considering its only day 3 with my son in hospital. Its not appropriate considering im under immense stress, my only focus is for my son to get better instead i was bombarded with loads of questions with aggressive tone. After enduring the questions i asked lindsey to not call my son as he is still in hospital so not to distress him for now. If thats not enough later on the same day simone from discovery called my son wanting to ask questions about the accident after i specifically told discovery not to call my son as he is in hospital. My son told her he is in hospital, again i was called by simone asking the same things. This is highly insensitive and out of order they way discovery is so insensitive during my time of misfortune. I implore discovery to be more considerate especially since i explained what an ordeal we went through, its no way to treat its customers.